Who we are
Our website address is: http://shhcservices.org.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Privacy Policy for Safe Heaven Home Care Services
Effective Date: 08/01/2025
Safe Heaven Home Care Services (“we,” “us,” or “our”) values the privacy of our visitors and clients. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services, including those provided through VOIP services like Clarity Voice. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information when you visit our website or interact with our services:
- Personal Identification Information: This includes your name, address, email address, phone number, and other contact information that you provide when scheduling a consultation, requesting services, or filling out a form on our website.
- VOIP Interaction Data: If you communicate with us via phone (including through Clarity Voice VOIP services), we may collect your phone number, call duration, and the content of your conversation (only if necessary for service delivery, training, or quality purposes).
- Usage Data: Information about how you use our website, including your IP address, browser type, device information, and browsing behavior. This data may be collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect in the following ways:
- To provide and manage home care services, including scheduling, billing, and customer support.
- To communicate with you, respond to inquiries, and provide information about our services.
- To improve our website and services based on usage data and feedback.
- To maintain and support the functionality of our website and ensure its security.
- To comply with legal obligations and prevent fraud or unauthorized activity.
3. VOIP Services and Communication
We use VOIP services, such as Clarity Voice, to communicate with clients. Any information you share during these calls, such as personal details or health-related information (in the case of home care services), will be stored securely and used only for the purposes of delivering the services you requested. These communications are protected by the privacy policies and security measures implemented by the VOIP provider, but we encourage you not to share sensitive information unless necessary.
4. Sharing Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services (e.g., payment processors, web hosting companies, and VOIP service providers like Clarity Voice). These providers are contractually obligated to safeguard your information and use it only for the purposes we specify.
- Legal Compliance: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena, court order, or government inquiry.
- Business Transfers: In the event of a merger, acquisition, or sale of Safe Heaven Home Care Services, your personal information may be transferred to the new owner.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Choices and Rights
- Access and Update Information: You have the right to access, correct, or update your personal information at any time by contacting us directly.
- Opt-Out: If you no longer wish to receive promotional communications from us, you can opt out by following the unsubscribe instructions included in each email or contacting us directly.
- Cookies: You can control the use of cookies on our website by adjusting your browser settings. However, disabling cookies may affect your ability to use some features of our website.
7. Third-Party Links
Our website may contain links to third-party websites or services. These sites have their own privacy policies, and we are not responsible for the practices of those sites. We encourage you to review the privacy policies of any third-party sites before providing any personal information.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will post an updated version on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us:
Safe Heaven Home Care Services
445 Minnesota Street, Ste 1500, Saint Paul, MN 55101
Phone: 763-332-9194
Email Address: Info@shhcs.org
